Returns
Returns Policy
Our updated return policy is 14-days from receipt of delivery. All returned items must be in their original, unused, unworn condition with all tags attached and all packaging included. Items sent back after the return period or without the original packaging, will not be eligible for refund. Shipping charges are not refundable. Please ensure that your return is shipped within the returns policy window which is driven off the original receipt of the order.
*Important Note:
Late returns, past the 14-day period will not be accepted past their indicated returns period and will not be refunded. We do not accept returns for Swimwear/Underwear due to sanitary safety of our Customers & Employees.
* ONCE WE RECEIVE YOUR RETURNED ITEM, PLEASE ALLOW 3-4 BUSINESS DAYS FOR OUR TEAM TO INSPECT THE RETURNED ITEM.
Order cancellation
We provide a grace period of 30 minutes after an order has been placed to modify or cancel the order, after which we are unable to change the order as it has been sent to fulfillment with our suppliers. To proceed with a cancellation or refund after the 30 minute grace period, an order must be received and then returned to us, at which point we will process the return and refund. Please see the return policy and instructions below.
How do I process a return shipment?
The return shipping is easy and simple. You can submit your return or exchange request by emailing us at sales@ladolevitae.com to request a return authorization number and return label for your item. You must include the return authorization number with your item to insure the return process is completed promptly.
Where do I return my item?
La Dolce Vitae
92 Corporate Park,
Suite C #241
Irvine, CA 92606
When should I expect a refund?
Returns will be processed within 10-14 business days from the date we receive your package. Once returns are processed, please allow 3-7 days for a credit card refund to post to your billing statement. La Dolce Vitae store credit refunds will be immediately available after your return is processed. In the event you have used a debit card, the time it will be released by your bank back to your account may vary.
Can I exchange my item?
We accept exchanges as long as they meet our return policy. If you are dissatisfied with an item, please return and then place a new order online for an alternative product. If you require assistance, please contact our customer service team at sales@ladolcevitae.com
RETURNS ABUSE
If you abuse our return policy, you will be banned from future use of our shopping platform. We takes returns very seriously and use a number of advanced software solutions to monitor return activity. Such solutions can detect fraudulent returns and ban shoppers from future online purchases on ladolcevitae.com and other platforms. Customers who are seen returning items/orders frequently will also be banned from shopping with us.