How do I process a return shipment?
The Return shipping is easy and simple. You can call us at (800) 975-6207 or email us at email@example.com and request a return authorization number. When you complete the online return form, you will instantly receive your return authorization form. When you complete the online return form, you will also receive a return request confirmation email. You must include the return authorization form with your item to insure the return process is completed. If you are unable to locate this confirmation email, please contact La Dolce Vitae customer service directly for assistance at (800) 975-6207.
WHEN SHOULD I EXPECT TO SEE MY REFUND?
Returns will be processed within 10 business days from the date we receive your package. Once returns are processed, please allow 3-10 days for a credit card refund to post to your billing statement. La Dolce Vitae store credit refunds will be immediately available after your return is processed. If you returned a Gift for La Dolce Vitae store credit, please allow 3-5 business days for the storecredit to appear in your account. DO YOU OFFER
Returning A Gift Is Easy:
1) Enter the order number and shipping zip code into the Order Status link located at the bottom of every page. 2) Select "This Is A Gift Return" on the Return Form and fill in required fields making sure to provide the gift recipient's email address as this is where the credit will be sent. When a gift is returned, store credit will be issued to the Gift Recipient’s La Dolce Vitae account. In the event that the Gift recipient does not have a La Dolce Vitae account, one will be created by La Dolce Vitae upon receipt of the return. We will send an email to the Gift recipient with instructions on how to access the store credit for use on a future purchase. If you wish to have the refund processed back to the Gift giver, click the box to "Credit Back To Gift Giver."
WHAT IS LA DOLCE VITAE’S RETURNS POLICY?
Our return policy is 30-days from receipt of shipment. All returned item must be in their original, unused, unworn condition with all tags attached and all packaging included. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. Shipping charges are not refundable. Returns time frames may vary and are indicated with each item's description. Please ensure that your return is shipped within the returns policy window which is driven off the original ship date of the order. La Dolce Vitae returns go to a wide variety of locations across the United States. To ensure your refund gets processed, please follow the directions on each product you return.
Late returns, past the 30-day period will not be accepted past their indicated returns period and will not be refunded.
CAN I EXCHANGE MY ITEM?
La Dolce Vitae sells out of inventory very quickly; therefore, we are unable to process exchanges. If you are dissatisfied with an item, please return the item using our easy, online return form. Then place a new order online for an alternative product. If you require assistance from one of our fashion-forward Customer Service team at (800) 975-6207